Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.zoeyellisbooks.com (the "Site"). This Site is owned and operated by Zoey Ellis Books/Primal Ink Ltd. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Agree to emails
By downloading or purchasing an item from the Site, you actively and specifically consent to receiving marketing emails from Zoey Ellis. You may unsubscribe at any time.
Intellectual Property
All content published and made available on our Site is the property of Morgana Best and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Violate the intellectual property rights of the Site owners or any third party to the Site or Act in any way that could be considered fraudulent. No copying of images or text. These are copyright Oct 2022, Zoey Ellis. All rights reserved.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
Ebooks, audiobooks, print books, merchandise.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
Credit Card; PayPal; ShopPay, Google Pay, Apple Pay, Crypto.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Digital goods are delivered instantly by an email from BookFunnel to the email address you used at checkout. Please check your Spam folder, or if using Gmail, your Promotions tab.
Print books are delivered by shipping from BookVAULT. Shipping time can be from 1 – 3 days for UK orders, 5 – 10 days for US orders, and 3 – 5 days for European orders.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
See our Shipping policy in full by clicking here
Refunds
Zoey Ellis' books contain potentially disturbing material and are for 18+ readers only. Please read the blurb, content/trigger warnings, and excerpts before purchase.
Digital products
Zoey Ellis Books has a 48 hr return policy for Ebooks, which means you have 2 days after purchasing your item to request a refund.
To start a return, please email support [at] zoeyellisbooks.com using the subject "Returns" and include your name, order number, and reason for refund.
In cases of abuse, refunds may be denied. All returns are at the discretion of Zoey Ellis Books.
Physical products
Due to logistics, Zoey Ellis Books does not offer refunds for physical products such as paperbacks and hardbacks. Please ensure you purchase carefully by reading the blurb, content/trigger warnings, and excerpts.
Sales Bundles
Unfortunately, we cannot accept returns on sale and discount items such as bundles.
Gift Cards
Unfortunately, we cannot accept returns on gift cards.
You can always contact us with questions at support [at] zoeyellisbooks.com.
See our Refund policy in full by clicking here.
Consumer Protection Law
Where the UK Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Zoey Ellis Books and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Zoey Ellis Books and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Additional Terms
By downloading or purchasing an item, you agree to receive email marketing. You can unsubscribe at any time.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
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support [at] zoeyellisbooks.com
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You can also contact us through the feedback form available on our Site.
Effective Date: January 2023