When you purchase goods from our Site (www.zoeyellisbooks.com) hereafter known as the Site), the goods will be delivered through one of the following methods:
Digital goods are delivered instantly by email from BookFunnel to the email address you used at checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab. You can also log into BookFunnel to access your book:
Print books are printed and then shipped by BookVAULT. Print time is usually 72 working hours.
Average shipping times:
- To USA, 5 to 10 working days
- To UK 1 to 3 working days
- To Europe 3 to 5 working days
You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Return Policy: All sales are final for physical items. Click here to see the full refund policy
Thank you for supporting Zoey Ellis by purchasing direct. For any further shipping enquiries, please contact support [at] zoeyellisbooks.com